Coupon, Free Pass, Gift Certificate FAQ

CONGRATULATIONS ON YOUR EXCITING GIFT CERTIFICATE  FREE PASS, OR COUPON FOR YOUR STEAMBOAT ADVENTURE!!!

***ANY coupons or free passes dated BEFORE June 6, 2018 cannot be redeemed online and can only be redeemed in person while boarding***

  • Chevron down How do I reserve online?
  • To reserve online please choose the Historical Cruise of your choice. After you have selected the amount of people you are reserving for please fill out all the information asked enter your promo code in the section: “Do you have a promo code or Gift Certificate?”

  • Chevron down If I make a reservation…do I need to bring my coupon?
  • YES, THIS IS ABSOLUTELY REQUIRED!!! We must have all coupons and free ticket vouchers to redeem. Please bring your coupon or free pass, and if you make a reservation please bring your ticket.

  • Chevron down Where do I find the promo code or gift certificate number?
  • If you are using a free or discounted ticket/coupon that is dated after June 6, 2018 please enter the red text located on the top left corner of the card.

  • Chevron down How do I redeem my gift Certificate? Where is the code?
  • To reserve online please choose the Historical Cruise of your choice. After you have selected the amount of people you are reserving for please fill out all the information asked enter your Gift Certificate code in the section: “Do you have a promo code or Gift Certificate?” The code will be on your confirmation under “Your Gift Certificate(s) for….”

  • Chevron down Can I redeem my gift certificate in person?
  • Yes, you may redeem your gift certificate in person! Please have your gift Certificate ready for boarding! We always recommend printing out any gift certificates ahead of time.

  • Chevron down Can I rebook my reservation?
  • Of course! All rebooked reservations will be charged a rebooking fee of $3.00 per ticket. Please have your credit card ready when you need to rebook.

  • Chevron down Is my free pass or coupon a reservation?
  • No!  These are NOT a reservation.  In order to get a reservation you must do so online at our website. You can make a reservation online by entering the number on your coupon in the promo code section! You must bring your free pass or coupon with you, or your reservation is not valid.

  • Chevron down Am I required to make a reservation ahead of time if I have a Coupon, or free pass??
  • Your free passes or coupons are treated the same as a walk up customer at the gangway. We board those with reservations first, cash and gift certificates then credit card payers at the gangway next. You may make a reservation using our online booking service. YOU DO NOT NEED TO MAKE A RESERVATION. Just as in past years you may just arrive 15 minutes ahead of time. Only if we are sold out would you not make the boat. Passengers with a coupon can reserve their seats online, you may also purchase a lunch at that time, for the cruise you would like.

  • Chevron down If I make a reservation…do I need to bring my coupon?
  • YES, THIS IS ABSOLUTELY REQUIRED!!! We must scan the bar-code on your Groupon and redeem all other coupons. Please bring your coupon, free pass or Groupon, and if you make a reservation please bring your ticket.

  • Chevron down Can I just show you my Gift Certificate on my phone?
  • Of course! Please have it ready though. We recommend that you screenshot the Gift Certificate  bar-code on your phone the night before or on your way. That way you have it already saved and you will not have to worry about cell service.  T-Mobile, Sprint and other small carriers have limited service in the Chautauqua area. You may not be able to load your ticket on your phone as you’re boarding, so please have it ready before hand.

  • Chevron down How can I purchase a Gift Certificate, or get a free ticket?
  • Regular Gift certificates can be purchased anytime of the year! Our discounted gift certificates are available to purchase a limited time during the holiday season.  Check our website during the holiday season for updates on gift certificate sales!

  • Chevron down Belong to a nonprofit and having a fundraiser?
  • We gladly support registered nonprofits with 2 for 1 tickets for your Chinese auction or door prize! Please email your request with a copy of your exempt certificate. Sorry, without this information we cannot issue free tickets under any circumstances.

  • Chevron down Can I use my coupon pass at any port?
  • Yes, you can use your free coupon, pass or gift certificate for any historical cruises. Please read all fine print for details, please pay attention to any expiration dates!

  • Chevron down My Coupon expired can I still use it?
  • We cannot accept expired couponswe apologize for an inconvenience. Please plan accordingly for your summer trips before they expire, do not wait till the last trips of the year.

  • Chevron down Are drinks included in the cocktail cruise? I have a coupon with the intent to go on the Cocktail Cruise, are my drinks included?
  • No, drinks are not included with any coupons, see the fine print!!!  We have a cash bar on board!

  • Chevron down Where is the departure port?
  • Please check the calendar and the information box on our homepage the morning that you wish go, there may be last minute changes in the departure port due to winds or weather. We do not go out in forecast thunderstorms, winds forecast in excess of 20 MPH or heavy rain.

  • Chevron down I checked the weather and it looks fine, why did you close for the day?
  • We delayed or cancelled only 7 out of 200+ trips in 2016. We only close, cancel , and delay trips if we feel there is some reason we need to do so. Make sure you are checking the weather for Chautauqua, NOT where you live. We are always monitoring the weather and that includes future weather. If we see a thunderstorm coming thru in an hour, we will delay the trip, even if it is sunny and nice right before. Safely is always our #1 priority.  Please remember we are a business, a small business, and when we are not running we do not make money.  All of our crew loves being out on the lake and wants to be out there just like you do!

Map Marker

Mayville Dock: 78 Water Street, Mayville, NY 14757

*Please check locations on the calendar or the information box on the home page for departure docks and times!!